Frequently Asked Questions
What materials are TowelShack towels made from?
Our towels are made from 100% second-generation textiles, designed for maximum softness, absorbency, and durability.
How do I care for my TowelShack towels?
To keep your towels fluffy and absorbent, machine wash them in warm water with mild detergent. Avoid using fabric softeners, as they can reduce absorbency. Tumble dry on low heat for best results.
Do you offer international shipping?
No, we currently only offer shipping within South Africa. Shipping costs and delivery times will vary depending on your location within the country. You can find more details at checkout.
Can I return or exchange my towels?
We sure do! If you’re not completely satisfied with your purchase, we offer a 7-day return and exchange policy. Towels must be unused and in their original packaging. See our Return Policy for more details.
Are TowelShack towels eco-friendly?
We are committed to sustainability. Our towels are made from second generation & recycled textiles.
Do you offer bulk orders or wholesale pricing?
Yes, we provide bulk ordering options for resellers, hotels, spas, gyms, and other businesses. For wholesale inquiries, please contact us at info@towelshack.world.
How long will it take to receive my order?
We are partnered with The Courier Guy & delivery typically takes 3-7 business days within the country. You will receive a tracking number once your order has been shipped. If there is a delay in shipping, you will be notified.
Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking number via email so you can monitor your package until it arrives at your door.
What payment methods do you accept?
We accept all major credit cards, and other secure online payment methods. More details are available during checkout.
